Veterinary centers with daily work and the passage of time end up experiencing normal wear and tear. We believe that, for customers to enjoy a positive customer journey, there is a need to maintain and renew the facilities, overall image, and furniture of the practice. UNAVETS maintains a commitment to update all its centers, ensuring that a part of the annual budget is allocated to facility and equipment improvements to make them more attractive and comfortable for customers and its clinical staff.
To learn first-hand about the company’s renovation policy, we have interviewed Ana Sumastre, architect and facilities Project Manager for the UNAVETS Group.
- What are the key reasons that lead you to carry out works in the centers?
We focus on the optimization of space, renovating areas of the clinic that are somehow less utilized than others or that have become obsolete. The remodeling allows us to redistribute the space optimizing the work areas and creating a better experience for the clinical team who work there on a daily basis, as well as for the pet patients and their families.
In other cases, the remodeling is necessary to be able to introduce new equipment, TACS, hospitalization areas, etc., in order to offer better services to customers or to expand the capacity of the practice to match the demand.
- What kind of works have you done in the UNAVETS centers lately?
We have a variety of project types ranging from greenfield to brownfield expansion to lighter image renovation. Most of our projects have been to increase the space utilization of our existing practices, reforming partition walls to expand the space for consultations, renovating to update the materials of the floors and walls and updating of furniture. However, we have also invested significant resources to double the size of some of our clinics and hospitals in brownfield expansions and to build from scratch a 1800 m2 referral hospital in Madrid.
- Tell us how the work of the new referral hospital project in Madrid is going?
As you know, we are building in Madrid a reference hospital with an area of 1800 m2, we are immersed in full construction. After six months of planning, we started demolition works at the end of September and we hope to inaugurate next May 2022.
We have already completed the demolition work and have cemented, finished the sanitation and the flooring. The works are meeting the deadlines, to have an innovative, modern and functional veterinary hospital.
As part of this commitment, we share the latest renovations of the Veterinary Centers Anubis and Alella in Barcelona and Especies Veterinarios in Valencia.
